Terms And Conditions

About Us

The Yacht Boutique Ltd offers exclusive toiletries and luxury bed, bath and table linens along with essential accessories that may be required on any luxurious yacht, private island, private hotel, luxury chalets. We aim to meet the high expectations required from your on board, in house guests.

We pride ourselves in offering a personalised service to all our customers, we aim to be understanding of your needs, informative and brand protective of our exclusive products. We respect the privacy that is required within the exclusive industry we serve and have designed our website mindful of this to be discrete to both you and our brands. Our price less website shows you a selection of the products we offer, it allows you to create your own shopping want list, add your contact details, select a particular port or alternative address for delivery, review then submit your list to us, we will then send you a personalised quotation in return detailing price information, timescale, delivery and payment details, alternatively you can email us direct with your enquiry at paula@theyachtboutique.com.

Delivery Policy

Delivery for orders valuing over 1000 Euros or £1000 will be free of charge on a standard UPS delivery service to Europe, standard delivery takes approximately 4-5 working days, orders requiring a quicker delivery timescale may result in an additional charge.

Delivery timescales given by the company are approximate only and are not of any contractual effect.

Returns / Refund Policy

Made to order goods

Goods that have been made to order, for example bed linen or personalised textiles cannot be cancelled and once delivered they can only be returned if they are not of a satisfactory quality or reasonable fit for purpose and we cannot remedy the fault to your reasonable satisfaction. Any bedding; duvets and pillows that have been opened for any reason are not returnable due to hygiene reasons unless they have been received damaged, photographic evidence of proof of damage may be requested to help in the returns process.

Returns

Returns or exchanges must be advised via email or telephone immediately of receipt of the goods and be returned within 5 days of receipt of the goods in the original undamaged packaging. Please note when returning parcels they will remain your responsibility until the parcels are received by us, we advise you to obtain a receipt for prove of postage or use a delivery service that offers insurance to the value of the goods. Returns will be at the buyer’s expense, upon receipt of the returned goods a full refund or exchange will be organised less any delivery charges incurred.

Prices

Once an enquiry has been submitted via our website or emailed direct to us we will send you a quotation stating price information, timescale, delivery and payment details. Our price less website has been designed mindful of our protection towards the exclusive brands on offer and to allow us to give a discreet and personalised service to our customers.

Cancellation Policy

Orders of off the shelf goods, none made to order goods may be cancelled at any time before delivery.

Customer Service Contact Information

Write to us at:
The Yacht Boutique Ltd,
48 Sinderland Road,
Broadheath,
Altrincham,
Cheshire,
England,
WA14 5JN